AQUATIC IMPACT LIMITED TERMS AND CONDITIONS

1.                  Interpretation

1.1               The following definitions and rules of interpretation in this clause apply in these terms and conditions.

Aquatic Impact: Aquatic Impact Limited a company incorporated in England and Wales under number 06043365 whose registered office is at 8 Kingfishers, Orton Wistow, Peterborough, PE2 6YH.

Customer: the person, firm or company named in the Quotation.

Contract: any contract between Aquatic Impact and the Customer in relation to the Project, incorporating these terms and conditions.

Goods: The Hire Goods and the Sale Goods.

Project: the project to be undertaken by Aquatic Impact as further detailed in the Project Plan.

Hire Goods: any goods to be hired by the Customer.

Hire Period: the period or periods specified in the Project Plan during which the Customer has agreed to hire the Hire Goods.

Installation: installation of the Project pursuant to clause 9.

Quotation: the document to which these terms and conditions are attached.

Premises: the Customers’ premises where Installation of the Project shall be undertaken by Aquatic Impact, as further detailed in the Quotation.

Project Plan: the plan of the project to be agreed by the Customer and Aquatic Impact in accordance with clause 4.

Sale Goods: any goods to be purchased by the Customer.

Security Interest: means any mortgage, pledge, lien, charge, assignment, hypothecation or security interest or any other agreement or arrangement having the effect of conferring security.

Deposit: the non-refundable deposit specified in the Quotation and payable by the Customer Pursuant to clause 4.1.

1.2               A reference to a law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.3               Words in the singular include the plural and in the plural include the singular.

1.4               A reference to one gender includes a reference to the other gender.

1.5               Clause headings do not affect the interpretation of these terms and conditions.

2.                  Application of terms

2.1               The Quotation is given by Aquatic Impact on the basis that no Contract shall come into existence except in accordance with clause REF "a317670" \h \w 2.2. Any quotation is valid for a period of 30 days from its date, provided that Aquatic Impact has not previously withdrawn it.

2.2               The Quotation constitutes an offer by Aquatic Impact to undertake the Project on these terms and condition. The Customer shall be deemed to have accepted Aquatic Impacts offer upon:

2.2.1          signing the Quotation and delivering it to Aquatic Impact; or

2.2.2          issuing a purchase order to Aquatic Impact;

2.2.3          accepting the quotation in writing (whether by e-mail or otherwise).

2.3      Following acceptance of the Quotation by the Customer in accordance with clause 2.2, a Contract for the provision of the Project on these terms and conditions will be established.

2.4      The Contract shall be on these terms and conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, specification or other document).

2.5      No terms or conditions endorsed on, delivered with or contained in the Customer's purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

3           The Project

3.2      The specification and description of the Project shall be as set out in the Project Plan.

3.3      All samples, drawings, descriptive matter, specifications and advertising issued by Aquatic Impact and any descriptions or illustrations contained in Aquatic Impact's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the items described in them. They shall not form part of the Contract.

4           Deposit

4.2      Upon acceptance of the Quotation by the Customer in accordance with clause 2.2, the Customer shall pay the Deposit to Aquatic Impact.

4.3      The Customer acknowledges that the Deposit is non-refundable.

4.4      Aquatic Impact shall not be under any obligation to prepare the Project Plan until the Customer has paid the Deposit in cleared funds.

5           Project Plan

5.2      The Project Plan shall be agreed in the following manner:

5.2.1          Following payment of the Deposit by the Customer in accordance with clause 4.1 Aquatic Impact shall, as soon as reasonably practicable, provide the Customer with a draft Project Plan; and

5.2.2          Aquatic Impact and the Customer shall discuss and agree the draft Project Plan and when it has been agreed, they shall both sign a copy of it and it shall become subject to these terms and conditions.

5.3      Once the Project Plan has been agreed and signed in accordance with condition REF "a499253" \h \w 5.2.2, no amendment shall be made to it except in accordance with clause 6.

6           Change control

6.2      If either party wishes to change the scope or execution of the Project, it shall submit details of the requested change to the other in writing.

6.3      If either party requests a change to the scope or execution of the Project, Aquatic Impact shall, within a reasonable time, provide a written estimate to the Customer of:

6.2.1          the likely time required to implement the change;

6.2.2          any variations to Aquatic Impact's charges arising from the change;

6.2.3          the likely effect of the change on the Project Plan; and

6.2.4          any other impact of the change on the terms of  the Contract.

6.3      Aquatic Impact may, from time to time and without notice, change the Project in order to comply with any applicable safety or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the Services. If Aquatic Impact requests a change to the scope of the Services for any other reason, the Customer shall not unreasonably withhold or delay consent to it.

6.4      If the Customer wishes Aquatic Impact to proceed with the change, Aquatic Impact has no obligation to do so unless and until the parties have agreed in writing on the necessary variations to its charges, the Project Plan and any other relevant terms of the Contract to take account of the change.

7           aquatic impact’s obligations

7.2      Aquatic Impact shall use reasonable endeavours to complete the Project in accordance in all material respects with the Project Plan.

7.3      Aquatic Impact shall use reasonable endeavours to meet any performance dates specified in the Project Plan, but any such dates shall be estimates only and time shall not be of the essence of the Contract.

8           Customer's obligations

8.2      The Customer shall:

8.2.1          co-operate with Aquatic Impact in all matters relating to the Project;

8.2.2          provide, for Aquatic Impact, its agents, sub-contractors and employees, in a timely manner and at no charge, access to the Premises, as requested by Aquatic Impact;

8.2.3          provide, in a timely manner, such information as Aquatic Impact may request and ensure that it is accurate in all material respects;

8.2.4          be responsible (at its own cost) for preparing and maintaining the Premises for the supply of the Project.

8.2.5          inform Aquatic Impact of all health and safety rules and regulations and any other reasonable security requirements that apply at the Premises;

8.2.6          obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Project and the Customers use of the Project.

8.3      If Aquatic Impacts performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, sub-contractors or employees, Aquatic Impact shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.

8.4      The Customer shall be liable to pay to Aquatic Impact, on demand, all reasonable costs, charges or losses sustained or incurred by Aquatic Impact (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Customer's fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract, subject to Aquatic Impact confirming such costs, charges and losses to the Customer in writing.

9           installation & completion

9.2      Unless otherwise agreed in writing by Aquatic Impact, Installation shall take place at the Premises.

9.3      Subject to clause 9.4, Aquatic Impact shall use its reasonable endeavours to ensure that Installation and Completion of the Project take place in accordance with any time table set out in the Project Plan.

9.4      Any dates specified by Aquatic Impact for Installation or Completion are intended to be an estimate and time for Installation or Completion shall not be made of the essence by notice. If no dates are so specified, Installation and Completion shall be carried out within a reasonable time.

9.5      Subject to the other provisions of these terms and conditions Aquatic Impact shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in Installation and Completion (even if caused by Aquatic Impact's negligence), nor shall any delay entitle the Customer to terminate or rescind the Contract.

10       goods

10.2  The Goods (whether they are Hired Goods or Sale Goods) are at the absolute risk of the Customer from the time of delivery.

10.3  If for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or Aquatic Impact is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licences or authorisations:

10.2.1      risk in the Goods shall pass to the Customer (including for loss or damage caused by Aquatic Impact's negligence);

10.2.2      the Goods shall be deemed to have been delivered; and

10.2.3      Aquatic Impact may store the Goods until delivery, whereupon the Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

10.3      The Customer's right to possession or use of any Goods (whether they are Hire Goods or Sale Goods) shall terminate immediately if:

10.3.1      the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Customer or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Customer or for the grant­ing of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer; or

10.3.2      the Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between Aquatic Impact and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or

10.3.3      any event similar to those listed in clauses 10.1.1 and 10.1.2 occurs in respect of the Customer in any jurisdiction.

10.3.4      the Customer encumbers or in any way charges any of the Goods.

10.4      The Customer grants Aquatic Impact, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Customer's right to possession has terminated, to recover them.

10.5      Where Aquatic Impact is unable to determine whether any Goods are the goods in respect of which the Customer's right to possession has terminated, the Customer shall be deemed to have sold all goods of the kind sold by Aquatic Impact to the Customer in the order in which they were invoiced to the Customer.

10.6      On termination of the Contract, howsoever caused, Aquatic Impact's (but not the Customer's) rights contained in this clause  REF _Ref158789086 \r \h 10 shall remain in effect.

11           Sale Goods

11.3      Ownership of the Sale Goods shall not pass to the Customer until Aquatic Impact has received in full (in cash or cleared funds) all sums due to it in respect of:

11.3.1      the Project; and

11.3.2      all other sums which are or which become due to Aquatic Impact from the Customer on any account.

11.4      Until ownership of the Sale Goods has passed to the Customer in accordance with clause 11.3, the Customer shall:

11.2.1      hold the Sale Goods on a fiduciary basis as Aquatic Impact's bailee;

11.2.2      store the Sale Goods (at no cost to Aquatic Impact) separately from all other goods of the Customer or any third party in such a way that they remain readily identifiable as Aquatic Impact's property;

11.2.3      not destroy, deface or obscure any identifying mark or packaging on or relating to the Sale Goods; and

11.2.4      maintain the Sale Goods in satisfactory condition and keep them insured on Aquatic Impact's behalf for their full price against all risks to the reasonable satisfaction of Aquatic Impact. On request the Customer shall produce the policy of insurance to Aquatic Impact.

11.3      The Customer shall not resell the Sale Goods before ownership has passed to it in accordance with clause 11.3

12           Hire Goods

12.2      Aquatic Impact shall hire the Hire Goods to the Customer and the Customer shall hire the Hire Goods from Aquatic Impact for the duration of the Hire Period.

12.3      Ownership of any Hire Goods shall not pass to the Customer, and shall remain the absolute property of Aquatic Impact Limited at all times.

12.4      The Customer shall:

12.3.1      maintain the Hire Goods in satisfactory condition and keep them insured on Aquatic Impact's behalf for their full price against all risks to the reasonable satisfaction of Aquatic Impact. On request the Customer shall produce the policy of insurance to Aquatic Impact.

12.3.2      procure that the Hire Goods are employed, used or operated:

12.3.2.1                in a skilful, careful and proper manner;

12.3.2.2                only for the purposes for which they were designed; and

12.3.2.3                in accordance with and subject to all instructions issued by Aquatic Impact or the manufacturer of the Hire Goods; and

12.3.2.4                in accordance with and subject to all applicable laws and regulations.

12.4      The Customer shall maintain the Hire Goods in a good, safe and serviceable condition and state of repair (fair wear and tear excepted) strictly to the standard and at the service intervals recommended by their manufacturer.

12.5      The Customer shall not make additions, alterations or modifications to, or remove any part of, any Hire Goods.

12.6      The Customer shall permit Aquatic Impact or its representatives at all reasonable times to inspect the Hire Goods and shall afford all necessary access, assistance and proper facilities for such inspections. For this purpose the Customer authorises or shall procure that Aquatic Impact and its representatives are authorised to enter into the Premises or any other land or premises at which the Hire Goods or any of them may from time to time be located.

12.7      The Hire Goods shall be kept at the Premises and shall not be taken outside the United Kingdom without the prior written consent of Aquatic Impact.

12.8      The Customer shall have no right, title or interest in or to any part of the Hire Goods except the right to hire them in accordance with the Contract.

12.9      The Customer shall not attempt or hold itself out as having any power to sell, charge or otherwise encumber or to sell or otherwise dispose of any of the Hire Goods or any interest in any of them.

12.10   The Customer shall not create, incur or suffer to exist any Security Interest in respect of any item of Hire Goods.

12.11   The Customer shall not, sub-let or, voluntarily part with the possession or operational control of the Hire Goods.

12.12   The Customer shall take or procure the taking of all necessary steps to safeguard Aquatic Impact’s rights in respect of the Hire Goods and shall not do or permit to be done anything that jeopardises the rights of Aquatic Impact in the Hire Goods or deliberately omit to do anything that would prevent those rights from being jeopardised.

12.13   The Customer shall prevent the Hire Goods being removed from its possession and to the confiscation, distress, execution, impounding, forfeiture, requisition for title or seizure of any of them.

12.14   The Customer shall immediately procure the release from confiscation, distress, execution, impounding, forfeiture, requisition for title or seizure of any of the Hire Goods.

12.15   The Customer shall make clear to third parties that title to the Hire Goods is held by Aquatic Impact in circumstances and on occasions where Aquatic Impacts ownership of the Hire Goods may be relevant.

12.16   On the termination or expiry of the Hire Period the Customer shall at its risk and expense, return the Hire Goods to Aquatic Impact at such place in the United Kingdom as Aquatic Impact requires. The Hire Goods shall be returned in a good, safe and serviceable condition and state of repair (fair wear and tear excepted) and otherwise in the condition required pursuant to this agreement, free of any Security Interest.

12.17   On the termination or expiry of the Hire Period, the Customer shall no longer be in possession of the Hire Goods with the consent of Aquatic Impact and Aquatic Impact shall be entitled to retake possession of the Hire Goods if they are not returned in accordance with clause 12.16.

12.18   Aquatic Impact may put into force and exercise all its rights and entitlements at law and may enter upon any land or premises belonging to, or in the occupation or under the control of, the Customer where any item of Hire Goods is located for the purposes of retaking possession of the Hire Goods.

13           Price

13.3      Unless otherwise agreed by Aquatic Impact in writing, the price for undertaking the Project shall be the price set out in the Project Plan.

13.4      The price for undertaking the project shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts the Customer shall pay in addition.

14           Payment

14.3      Subject to clause 14.7, payment of the price for the project is due in pounds sterling in accordance with the Project Plan.

14.4      Aquatic Impact shall be entitled to recover payment for the Project notwithstanding that ownership of any of the Sale Goods has not passed from Aquatic Impact in accordance with clause 11.1.

14.5      Time for payment shall be of the essence.

14.6      No payment shall be deemed to have been received until Aquatic Impact has received cleared funds.

14.7      All payments payable to Aquatic Impact under the Contract shall become due immediately on its termination despite any other provision.

14.8      The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by Aquatic Impact to the Customer.

14.9      If the Customer fails to pay Aquatic Impact any sum due pursuant to the Contract, the Customer shall be liable to pay interest to Aquatic Impact on such sum from the due date for payment at the annual rate of 8% above the base lending rate from time to time of HSBC Bank PLC, accruing on a daily basis until payment is made, whether before or after any judgement.

15           Quality

15.3      Subject to the other provisions of these terms and conditions, Aquatic Impact warrants to the Customer that the Project shall be free from defects in material and workmanship for a period of 5 years from the date of Completion;

15.4      The warranty given by Aquatic Impact at clause 15.3 is subject to the following conditions:

15.2.1      Aquatic Impact shall be under no liability in respect of any defect in the Project arising from any drawing, design or specification supplied by the Customer;

15.2.2      Aquatic Impact shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Aquatic Impact’s or the manufacturer’s instructions, misuse or alteration or repair of the Project or any of the Goods without Aquatic Impacts written approval;

15.2.3      Aquatic Impact shall be under no liability if the total price for the Project has not been paid by the due date for payment;

15.2.4      The warranty does not extend to parts, materials or Goods not manufactured by Aquatic Impact in respect of which the Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Aquatic Impact.

15.3      Aquatic Impact shall not be liable for a breach of the warranty in clause 15.1 unless:

15.3.1      the Customer gives notice of the defect to Aquatic Impact within a reasonable time of the time when the Customer discovers or ought to have discovered the defect; and

15.3.2      Aquatic Impact is given a reasonable opportunity after receiving the notice of examining the Project or the relevant Goods.

15.4      Subject to clause 15.3 if the Project does not conform with the warranty in clause 15.3 Aquatic Impact shall at its option repair or replace the defective part provided that, if Aquatic Impact so requests, the Customer shall, at Aquatic Impacts expense, return the part of the Project which is defective to Aquatic Impact.

15.5      If Aquatic Impact complies with clause 15.4 it shall have no further liability for a breach of the warranty in clause 15.1 in respect of such defect.

16           Limitation of liability

16.2      All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

16.3      Nothing in these terms and conditions excludes or limits the liability of Aquatic Impact: 

16.3.1      for death or personal injury caused by Aquatic Impact's negligence; or

16.3.2      under section 2(3), Consumer Protection Act 1987; or

16.3.3      for any matter which it would be illegal for Aquatic Impact to exclude or attempt to exclude its liability; or

16.3.4      for fraud or fraudulent misrepresentation.

16.4      Subject to clause 16.2 and clause 16.3:

16.4.1      Aquatic Impact's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and

16.4.2      Aquatic Impact shall not be liable to the Customer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

17           TERMINATION

17.2      Without prejudice to any other rights or remedies which either party may have, either party may terminate the Contract without liability to the other immediately on giving notice to the other if:

17.2.1      the other party commits a material breach of any of the terms of the Contract and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or

17.2.2      an order is made or a resolution is passed for the winding up of the other party, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order of the other party; or

17.2.3      an order is made for the appointment of an administrator to manage the affairs, business and property of the other party, or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the other party, or notice of intention to appoint an administrator is given by the other party or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986); or

17.2.4      a receiver is appointed of any of the other party's assets or undertaking, or circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager of the other party, or if any other person takes possession of or sells the other party's assets; or

17.2.5      the other party makes any arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way; or

17.2.6      the other party ceases, or threatens to cease, to trade; or

17.2.7      the other party takes or suffers any similar or analogous action in any jurisdiction in consequence of debt.

17.3      On termination of the Contract for any reason:

17.3.1      the Customer shall immediately pay to Aquatic Impact all of Aquatic Impact's outstanding unpaid invoices and interest and, in respect of work undertaken but for which no invoice has been submitted, Aquatic Impact may submit an invoice, which shall be payable immediately on receipt;

17.3.2      the Customer shall, return all Hire Goods and any Sale Goods in respect of which ownership has not passed to the Customer. If the Customer fails to do so, then Aquatic Impact may enter the Customer's premises and take possession of them. Until they have been returned or repossessed, they shall remain at the absolute risk of the Customer.

the accrued rights of the parties as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.

18           general

18.2      Aquatic Impact may assign the Contract or any part of it to any person, firm or company.

18.3      The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of Aquatic Impact.

18.4      Aquatic Impact reserves the right to defer the date of delivery or to cancel the Contract  (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Aquatic Impact including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

18.5      Each right or remedy of Aquatic Impact under the Contract is without prejudice to any other right or remedy of Aquatic Impact whether under the Contract or not.

18.6      If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

18.7      Failure or delay by Aquatic Impact in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

18.8      Any waiver by Aquatic Impact of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

18.9      The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

18.10   The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

18.11   All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:

18.11.1   (in case of communications to Aquatic Impact) to its registered office or such changed address as shall be notified to the Customer by Aquatic Impact; or

18.11.2   (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document which forms part of the Contract or such other address as shall be notified to Aquatic Impact by the Customer.

18.12   Communications shall be deemed to have been received:

18.12.1   if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or

18.12.2   if delivered by hand, on the day of delivery; or

18.12.3   if sent by fax on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.